Access Services General

1 week ago

Hyderabad Telangana, India NTT DATA Full time

**Req ID**: 328093

We are currently seeking a Access Services General to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day to day needs of the business

**Job Accountabilities**

**Key Accountabilities**
- Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility:

- Infrastructure
- Network
- Workplace
- Application
- Security
- Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.
- Collaborates with all peers and partners (internal & external)
- Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.
- Maintain methods, tools and standards to ensure service availability and performance.
- Provide technological input to implementation and operation.
- Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.
- Contributes to the positive impact of the service improvement programs through effective use KPI's.
- Business Travel, as required
- Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
- Regular Predictable Attendance
- Visibility in the Office, as required
- Business Travel, as required
- Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
- Regular Predictable Attendance
- Visibility in the Office, as required

**Skills**

**Functional/Technical Skills**

Analytical Thinking - Proficiency Level Intermediate

Business Acumen - Proficiency Level Basic

Knowledge of Organization - Proficiency Level Basic

Application Landscape Knowledge - Proficiency Level Intermediate

Capacity Planning & Management - Proficiency Level Basic

Change Control - Proficiency Level Intermediate

Computer Operations - Proficiency Level Intermediate

Hardware Infrastructure - Proficiency Level Intermediate

IT Standards, Procedures & Policies - Proficiency Level Intermediate

IT Systems Management - Proficiency Level Intermediate

ITIL (Information Technology Infrastructure - Proficiency Level Basic

Technical Troubleshooting - Proficiency Level Intermediate

**Education and Experience**

**Required**
- Bachelor's degree and 3 or more years of experience in the information technology
- MS Office experience
- Knowledge of information technology operations

**Preferred**
- Strong analytical skills
- Customer service experience
- Strong verbal and written communication skills

**About NTT DATA

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