Call Centre Agent

Call centre quality auditors listen to calls from the call centre operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management. **Responsibilities**: -...

Key Responsibilities:Provide technical support to customers via calls and chat in fluent English ensuring prompt and accurate responses.Troubleshoot and resolve customer issues efficiently with professionalism and efficiency including clear communication.Maintain a typing speed of 70-80 words per minute for quick responses.Document interactions and update...

Job Title:Contact Centre AgentDescription:A contact centre agent plays a pivotal role in delivering exceptional customer service, ensuring that every interaction is positive and memorable. Their primary responsibility lies in handling customer inquiries, resolving issues, and providing accurate information about products or services.Key...

AI Automation SpecialistPursue a career that combines cutting-edge technology and business expertise. As an AI automation specialist, you will work with cross-functional teams to design, configure, and deploy intelligent systems that enhance automation, service delivery, and analytics capabilities.You will support implementation of ServiceNow AI Agents at...

**What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Schedule Attendance Bonus - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Organized and thrives in a...

Share resume via whatsapp to 9978-7575-29 **Job Title**: Outbound Sales Executive **Job Summary**: We are looking for a motivated and enthusiastic Outbound Sales Executive to join our team. You will be responsible for reaching out to potential customers over the phone, introducing our products/services, explaining their benefits, and generating sales or...

**Job Title**: Dialer Support Executive **Job Summary**: **Key Responsibilities**: - **Dialer Operations Management**: - Configure, monitor, and maintain **ViCi Dialer systems** to ensure efficient campaign performance. - Manage and support **30 to 35 dialer stations**, ensuring all agents are properly logged in and operational during work hours. -...

AI Systems EngineerWe seek a visionary AI engineer to help shape and scale our AI Agent Framework.The ideal candidate will have expertise in designing and implementing agent-oriented systems that support task decomposition, memory handling, and contextual planning. They will develop and extend our in-house AI Agent Framework with reusable components like...

Job Title: DIALER SYSTEM ADMINISTRATOR Job Summary: Key Responsibilities: Dialer Operations Management: Configure, monitor, and maintain ViCi Dialer systems to ensure efficient campaign performance. Manage and support 30 to 35 dialer stations, ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly...

We are seeking an experienced Senior Quality Analyst to join our Insurance team. The ideal candidate will possess strong expertise in call quality monitoring, MIS reporting, and process improvement to ensure customer interactions meet the highest standards.The successful candidate will be responsible for:Monitoring calls and evaluating agent performance to...