Call Centre Agent

**Call Quality Auditor** Call center quality auditors listen to calls from the call center operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the...

We are looking for a call quality auditor who has worked in any BPO/call center and audited calls. **Responsibilities**: - Call auditing of a team of 30+ people. - listen to calls regularly and update quality parameters in the portal. - one on one meetings with agents and team leaders to improve call quality. - provide training to agents. - ready to work...

**What We Offer**: - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Take inbound or make outbound calls to customers with the objective of discussing non-sales...

**What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Schedule Attendance Bonus - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Organized and thrives in a...

Work From Office **WHAT WE OFFER**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Health Insurance - Tuition Reimbursement - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **WHAT YOU’LL BE DOING**: - Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap...

Job Title: DIALER SYSTEM ADMINISTRATOR Job Summary: Key Responsibilities: Dialer Operations Management: Configure, monitor, and maintain ViCi Dialer systems to ensure efficient campaign performance. Manage and support 30 to 35 dialer stations, ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly...

ABOUT THE DEPARTMENT:The (Indian) International Financial Services Centre/s (IFSC) is a Special Economic Zone (SEZ) for financial services (banking, capital market, insurance and other allied services) regulated by the (Indian) International Financial Services Centres Authority (IFSCA). HDFC Re is in the process of establishing an IFSC Insurance Office...

**WHAT WE OFFER** - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **WHAT YOU’LL BE DOING** - Presents established and effective training methods, techniques, and ideas and coaches’...

Customer relationship manager for Authorized service centre of Tata motors. Key responsibilities - Customer relations - Manager reporting - Survey calls - Mantain satisfaction index (CSI) - coordination with front office staff (Service advisors, CRE) **Salary**: ₹10,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Provident...

Job Position - Telecaller/ Customer Service Executive/ Receptionist - Female Preferred Experience - 1-2 Years Job Role: A telecaller executive, also known as a telemarketing executive, telesales representative, or telesales agent, has many responsibilities, including: Making calls: Telecallers make outbound calls to potential and existing customers, as...