Customer Relationship Executive

7 hours ago

Chennai Tamil Nadu, India Digital Orbis Creators LLP Full time

**Hiring Customer Relation Executive**

**Location: Chennai, pollachi, Salem**

**Job Summary**:
The Customer Relations Executive is responsible for providing exceptional customer service to all clients. This role requires strong communication, problem-solving, and interpersonal skills to effectively address customer inquiries, resolve issues, and build and maintain strong customer relationships.

**Key Responsibilities**:

- **Customer Service**:

- Actively listen to customer concerns and identify the root cause of issues.
- Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.
- Provide accurate information and guidance to customers on products, services, and company policies.
- Build and maintain strong customer relationships through personalized interactions.
- **Issue Resolution**:

- Investigate and troubleshoot customer issues, escalating complex problems to appropriate departments as needed.
- Document customer interactions and resolutions in the CRM system.
- Analyze customer feedback and identify areas for improvement in products, services, and customer service processes.
- **Administrative Support**:

- Assist with the preparation of customer service reports and other relevant documentation.
- Maintain accurate records of customer interactions.
- Stay updated on company policies, procedures, and product/service offerings.
- **Teamwork & Communication**:

- Collaborate effectively with other departments to ensure seamless customer service.
- Communicate effectively with customers, colleagues, and supervisors.
- Participate in team meetings and training sessions.

**Qualifications**:

- **Education**: High School Diploma or equivalent; Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred.
- **Experience**: 1-2 years of experience in customer service or a related field.
- **Skills**:

- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office 1 Suite (Word, Excel, Outlook).
- Experience with CRM systems (e.g., Salesforce, Zendesk) preferred.
- Excellent time management and organizational skills.
- Ability to handle stressful situations calmly and professionally.
- Strong customer orientation and a commitment to providing exceptional service

**Job Type**: Permanent

Pay: ₹100,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Deposit handling: 2 years (required)
- Mutual fund: 2 years (required)

Work Location: In person

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