Experienced Field Service Representative

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. **About Boeing Defense in India** Boeing is committed to providing holistic lifecycle solutions for defense customers in India through Boeing Defense India (BDI). BDI serves as the local entity, offering these solutions for government and defense customers in India. BDI plays an important role in the mission readiness and modernization of India’s defense forces. Efficient solutions, timely support, and flawless execution are critical elements of BDI’s commitment to Boeing customers and the Indian aerospace and defense industry. **People-driven culture** At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. At Boeing, we are **inclusive, diverse, and transformative.** With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. **Position Overview**: Boeing India Defense team is currently looking for **Experienced** Field Service Representative (FSR) - Defense**to be based out at **New Delhi, India.** Boeing has a multi-year support contract with the aircraft owner/customer. The FSR, in addition to tasks described below, is the Boeing customer facing representative. All day-to-day communication typically flows through the FSR. FSR position includes a short daily meeting in the evening to convey relevant issues to the program team in US. The goal of the Boeing team is to keep three BBJ aircraft ready to always fly and the FSR represents Boeing to the customer on internal/external issues. That goal will drive many other miscellaneous tasks, not described here, to be performed. **Position Responsibilities**: The specific requirements and duties include, but are not limited to, the following: - Field Service Representative shall provide 24 hour, 7 days per week on duty/on call field service support for airframe, engines, and Boeing or installed interior systems. This includes developing action plans and coordinating resources to provide solutions to resolve Aircraft On Ground (AOG) situations. - FSR work location will be co-located with the customer in the hanger with the aircraft. Boeing FSR team has a private office on site. - Provide "Over the Shoulder" instruction in operation, line maintenance, installation, removal, and system troubleshooting. - Provide training on the Boeing 737 series or similar operation manuals. - Provide hands-on troubleshooting and technical assistance to support organic aircraft field maintenance personnel as required. - Provide aircraft specific technical knowledge, interface relationships, maintenance procedural advice, associated troubleshooting guidance, incidental repair assistance, as well as task dependent technical/engineering data or drawing retrieval to support customer personnel - Emphasize safety aspects to be observed on Boeing 737 series and similar aircraft. - Provide guidance and recommendations to support Service Letters, Service Bulletins and Airworthiness Directives, as required. - Participate in meetings with the customer and other contractors as required. Coordinate on-site support visits and meetings with senior IAF leadership - Assist customer in getting proposals/price quotes for product and services provisioning and submission of invoices for release of payments. - The abil