Order Administrator

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Position: Order Administrator.

Job Location -Mumbai

Position Summary:
The Logistics Order Administrator is responsible for the day-to-day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport provider, service account managers and global logistics organization.

Order Fulfillment:

- Responsible for the sourcing and shipping NCR Spare parts inventory on shipment orders for the Europe region.
- To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.
- Key for this resolution is fast response, good communication and determination to find solutions for our customers.
- Stock returns/Inventory management.
- To ensure the return of Good and Defective stock to NCR Central Parts Depot.
- Arrange for Return parts collections from Customer Site locations and manage completion of these jobs with regular follow-up with the Logistics service provider.
- Stock Inventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution.
- Inventory levels: managing stock level plans and fulfillment to obtain required service level results.
- Incident Management: on Logistical service level shipments, right from Order creation to completion.

Business Data Reporting:

- Analyze daily Logistical spend and ordering Data for Historical Trends.
- Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.
- Logging Logistics Shipment failures on the Escalation Portal to review with management.
- To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
- Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines.
- Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business requirements.

Required qualifications:

- Academics
- Bachelor’s degree from a four-year college or university.
- Language Proficiency - Proficient in Speaking and Writing - French, English and optionally Spanish too.
- At least two years’ work-related experience.
- Preferred qualifications and working conditions:

- Proficiency in English - Written, Verbal communication.
- Requires extensive knowledge of general business methods and practices with an emphasis in materials and logistics management.
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
- Demonstrates a sense of urgency for customers.
- Applies functional expertise and Continuous Improvement methods and skills to improve financial and operational results, and customer delight.
- Seeks feedback, leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
- Identifies and removes obstacles to ensure organization results are achieved.
- Completes job assignments with mínimal supervision.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.