Customer Success 2+ Yrs
1 week ago
Full-time role at our Bangalore office / Remote**About Us**
We enable humans & machines with internet connectivity at a price that they can afford.
At Wifi Dabba (YC W17), we are building a low cost, scalable & distributed Wi-Fi infrastructure to connect next billion users online. We do this by deploying a grid of lasers (Free Space Optics) over the cities & town and bring cheap and fast internet for everyone. We enable anyone to buy 1 gig of data access at a time at a price they can afford. Sachetization of internet access is the foundation to rebuilding internet for all. We do this by leveraging crypto and blockchain to truly make internet infrastructure ownership distributed — our vision is to be connectivity layer for the Web3 world.
**Why work with us?**
You will get the chance to be an early team member at a fast-growth YC startup.
You get to define the future of telecom infrastructure ownership and operations.
We’re a tight-knit team where you'll learn a ton and have ownership.
Opportunity to build for the next billion users.
**Apply**
If you refer us someone we hire — we’ll get you Wifi Dabba hotspot miner for no cost that will mine crypto for you.
**Requirements & Responsibilities**
Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Document knowledge in the form of solution articles
Effectively use WhatsApp for customer comms
**Bonus points**
Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
Customer-centric and passionate about working in a small & focused team
Previous experience at a high-growth, fast-paced startup
**Interview process**
30 min call / in person with the founders to figure out your career path at Wifi Dabba
**Compensation**
We offer competitive market salary, health insurance & other benefits.
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