Customer Success

3 days ago

Bengaluru, India LeadSquared Full time

At LeadSquared, our Customer Success team is essential to our growth and customer satisfaction. We're seeking motivated professionals who excel at nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform.

What You'll Do

Seamless Onboarding & Adoption

Facilitate smooth transitions from implementation to ongoing use by working closely with the implementation team and customers.

Keep a pulse on account readiness and milestones to ensure customers get the most from our solutions.

Drive User Engagement & Adoption

Track product usage and user engagement to identify areas where customers might need extra support or training.

Organize targeted training sessions and collaborate with senior stakeholders to promote deeper product adoption.

Manage Customer Health & Risks

Develop and maintain customer health metrics to proactively spot potential risks.

Take ownership of mitigation strategies to address issues before they escalate.

Monitor account activity and service usage to catch early warning signs.

Gather Feedback & Advocate for Customers

Regularly connect with users and decision-makers to gather feedback and improve their experience.

Work with Product and Operations teams to channel this feedback into meaningful improvements.

Help create success stories that highlight customer achievements.

Prepare for Business Reviews

Compile data, insights, and recommendations to support monthly/quarterly business reviews.

Issue Resolution & SLA Oversight

Act as the bridge between customers and internal teams to ensure prompt resolution of concerns.

Monitor service levels and ensure compliance with agreed timelines.

Who You Are

Bachelor's degree or equivalent professional experience in software or related industries.

1-2 years of experience in customer success, project management, or account management, ideally with SaaS or enterprise software.

Comfortable working with technical teams and understanding software implementations.

Strong communicator, able to engage with all levels within customer organizations.

Organized multitasker who thrives in a fast-paced, collaborative environment.

  • Customer Success

    3 days ago

    Bengaluru, India Info Edge Full time

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...

  • Customer Success

    4 days ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    At LeadSquared, our Customer Success team is essential to our growth and customer satisfaction. We're seeking motivated professionals who excel at nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform.What You'll DoSeamless Onboarding & AdoptionFacilitate smooth...

  • Customer Success

    4 hours ago

    Bengaluru, India SpurTree Technologies Full time

    actionable insights and use cases to improve digital adoption. - Manage numerous projects, initiatives, and engagements concurrently. - Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. - Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency...

  • Customer Success

    2 weeks ago

    Bengaluru, India Sapwood Ventures Pvt. Ltd. Full time

    **Roles and Responsibilities**: - Own overall relationship with assigned clients, which include: Client. On-Boarding, increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with...

  • Customer Success Intern

    6 days ago

    Bengaluru, India Graphy Inc. Full time

    Customer Success InternLocation: On-site | Bengaluru, KarnatakaTimings: 11:00 AM - 8:00 PMStipend: INR 20,000 per monthCompany: Graphy Inc.Company Website: Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and are looking for...

  • Customer success intern

    7 days ago

    Bengaluru, Karnataka, India Graphy Inc. Full time

    Customer Success InternLocation: On-site | Bengaluru, KarnatakaTimings: 11:00 AM - 8:00 PMStipend: INR 20,000 per monthCompany: Graphy Inc.Company Website: Graphy: Graphy is a leading Creator Saa S platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and are looking for...

  • Customer Success Intern

    5 days ago

    Bengaluru, India Graphy Inc. Full time

    Customer Success Intern Location: On-site | Bengaluru, Karnataka Timings: 11:00 AM - 8:00 PM Stipend: INR 20,000 per month Company: Graphy Inc. Company Website: https://graphy.com About Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Adobe Systems Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Our Company Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Customer Success Executive

    6 days ago

    Bengaluru, India CloudNuro Full time

    Job Title: Customer Success Executive (Entry-Level)Location: (Hybrid)Company: CloudNuroExperience: 0–2 Years Job Type: Full-TimeAbout CloudNuroCloudNuro is a fast-growing provider of cloud and data-driven solutions that help businesses turn insights into action. With a strong focus on innovation and customer value, we are committed to delivering results...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India IP Infusion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross-functional. You will proactively create and implement plans for building, growing and retaining long-term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s)...