Fm Speclialist Core

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

Cloud and Network Services

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

What you will learn and contribute to

**Job Description**:
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a high level of support. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels and serving the customer independently directly or through customer interface.
- Responsibilities:
- Fault management/configuration of 5G SA Core Network.
- Coordination with Project teams for HLD/LLD/TOL/Design reviews
- Hand in Hand coordination with project for network integration activities
- Handle the Trouble ticket/CR within SLA
- Customer Issue handling and ensuring the end customer services are maintained
- MOP/WI preparation for the activities and new learnings
- Prepare, implement and verify the configuration and integration of a Node / System
- Coordinating with care team for finding and analyzing the RCAs
- Guiding team members to execute complex & critical configuration changes
- Tracking of issues related to tools and timely escalation as per pre-defined matrix
- Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.

Key Technical Skillset:
- Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers
- Excellent knowledge on 5G Core IMS Architecture Interface and Protocols.
- Must have Hands on Experience on 5G/LTE/VoLTE E2E call flows
- Good exposure in IMS architecture with all the nodes
- Good Understanding on Service Based Architecture concepts/Network Slicing
- Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc.

Technology 5G SA Core
- Vendor/Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EMM.PERSONAL ATTRIBUTES:
Knowledge of service business is a plus

Customer experience is a plus

A service mindset is mandatory.

A proactive approach and self-driven behavior is mandatory.

Good oral and written communication skills.

Excellent written skills. Ability and desire to publish regular blogs and present at speaking events.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Office at a central location

Frequent team events

Cab Facility for pick & Drop for team member coming in shifts

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to su