Service Assurance Coordinator

**Job Title: - Service Assurance Coordinator**

**Designation: Associate**

**Location: Pune, India
**Job Description Summary**

**Business Overview**:

- Global Network Services (GNS) is responsible for the engineering, development and operation of DB's Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in over 50 countries.
- The role is positioned as a Service Assurance Coordinator. The Service Assurance Team’s role is to ensure our technology partners receive the agreed upon services in terms of quality, cost and timeliness. This team manages our resource portfolio, budget, metrics and quality initiatives.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

**Order Management**
- This will include entering all hardware and software orders (PR’s) for Network Deployment in the dbBuyer ordering system.
- Responsible for ensuring the accuracy of data provided by requesters to include correct quotes, description of order, quantity, cost, budget line, etc.
- Follow up with requester if data is incorrect or if questions arise.
- Follow up on the status of necessary approvals to ensure the request is moving forward as expected.

**Budget Management**
- Responsible for assisting Business groups with monthly variance analysis, complex ad hoc analysis, annual budget, and interim forecasts and how the information impacts profit and loss.
- Regular weekly/monthly checks for data consistency.
- Work closely with the Business Management team to include weeky review meetings and provide support for required deliverables.
- Use analytical skills to suggest, create and execute improvement plans.

**Required Skills/Experience**
- Advanced MS Office skills, specifically MS Excel, to include experience using pivot tables, creating reports, etc.
- Extreme attention to detail to ensure orders are submitted correctly.
- Solid understanding of financials and budgeting.
- Experience in the financial services industry or equivalent large scale, high volume environment.
- Demonstrate ability to communicate, present, and influence key stakeholders at all levels of an organization, including Sr. Management.
- Excellent verbal and written communication skills.
- Basic website administration and SharePoint administration.
- Innovative and creative with a methodical approach to work.
- Ability to work under pressure and adhere to tight deadlines while maintaining close attention to detail.
- Ablility to work independently and as a member of a Global team.
- Strong collaborator and desire to work with people, not just data.
- A highly proactive self-starter, with strong customer focus and disciplined in the approach to work.
- Reliable and ability to work under pressure.
- BSc/BA in Business or equivalent experience.**Nice to Have**:

- Knowledge of Atlassian ’s Confluence and JIRA products.

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.