Facility Executive

10 hours ago

Delhi District Delhi, India Industrial Computer Works Full time

Establish and maintain positive relationships with clients by understanding their goals, needs, and challenges. Regularly communicate with clients to provide updates, address concerns, and gather feedback.
- Ensure client satisfaction by proactively addressing any issues or concerns that may arise. Act as a liaison between clients and internal teams, ensuring that client requirements are met and expectations are exceeded.
- Implement and manage client account plans, including setting objectives, identifying growth opportunities, and developing strategies to maximize client success. Monitor client performance and provide regular reports on key metrics.
- Identify opportunities to upsell and cross-sell additional Security/ Housekeeping Service or services to existing clients. Collaborate with the sales team to develop strategies for expanding client accounts and increasing revenue.
- Develop and implement retention strategies to ensure long-term client partnerships. Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
- Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
- Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.
- Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Facilities management: 1 year (required)

Work Location: In person

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