Customer Service Representative

**Challenge Yourself and Impact the Future**:
Element Solutions Inc (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer’s manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-car technology, from infotainment to driver assistance, is accelerating the pace of new product development and changing the competitive playing field for automotive manufacturers. With a long-standing presence in automotive markets and a deep market expertise in electronics, we sit at the intersection of this fast-growing market.

We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.

**Who are we looking for?**:
This person is responsible for following up the sales order and coordinate the issues with the sales team primarily onsite support for the **Chennai**site.

**What will you be doing?**:

- When receiving the customers’ order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.
- Arrange the shipment according to process, manage and file the orders and confirmations.
- Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule.
- Follow up the samples, return goods, price and approval of Credit Note according to process.
- Update the price after revised to JDE system in time and provide the approved quotation to customers.
- Follow up and reply to customers’ investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods.
- Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed.
- Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE system, supplement and update the customers contact information timely.
- Assist salesman to manage the consignment customers, arrange the stock taking, settlement and follow up the approval for Running Cost.
- Assist Credit Analyst to follow up the payment status of customers and inform them about the shipment.
- Provide the related sales report according to requirement.
- Finish other tasks assigned by manager.

**Who are You?**:

- 2-3 years of customer service work experience
- Bachelors/master's in chemical or science
- Manufacturing experience is must
- Understanding of business processes
- Ability to work with customers

**What competencies will you need?**:

- Strong verbal communication skills
- Team-oriented
- Customer handling skills
- Advance excel, vlookup etc

**We are Offering...**:

- Communication - Speaks, writes, listens and presents information in a logical and articulate manner, appropriate for the audience.
- Customer Focus - Strives to understand and fulfill the needs and expectations of internal and/or external customers.
- Individual Development - Is self-motivated, has energy and drive, is self-aware, deals with challenges and takes ownership of continuous individual development.

**Equal Opportunity Employer**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.