Operations Associate

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
- Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
- **Empower your impact at Cision. Be seen, be understood, be you.**
- As an Operations Associate you would have the ability to handle the processing of tasks generated by PRN’s Operations
- **Job Summary**:

- Quality checking all orders and distributions to guarantee a high standard of service delivery.
- Account managing the successful completion of orders
- Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
- Adhering to all departmental Standard Operating Procedures at all times.
- Providing a high standard of ROI reporting to add value to PRN’s products.
**Key Result Areas**:

- **1. Distribution**:

- Output clients’ copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time
- Monitor and chase return of requested translations for onward distribution- Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites
**2. Editorial**:

- Ensure accuracy, attribution and acceptability of clients’ copy
- Ensure regulatory headline and content accuracy of clients’ copy
- Assist with formatting or document conversion queries
**3. Client Relations**
- Promote a client-focused culture at all times
- Instigate initiatives and processes to build, develop and maintain excellent business relationships
- Understand clients’ needs and objectives
- Attend meetings and social evenings with clients where necessary
- Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
- Maintain an excellent knowledge of all PR Newswire products and services.
- Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
- Liaise with regulatory bodies
- Provide consultative service - advise clients on available and appropriate circuits
- Provide editorial advice to maximize potential ‘pick-up’ of press release copy
- Maintain and develop relations with internal clients to achieve excellent service delivery
**4. Quality and Administration**:

- Ensure all jobs are assigned, distributed and fulfilled correctly
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
- Maintain company websites ensuring incoming service feeds are accurately mapped
**5 Client/Affiliate Liaison**:

- Liaise between translation agencies and client to ensure customer satisfaction with translation service
- Advise on distribution receipt and clear times
- Look for any up-selling opportunities
- Liaise with affiliates to ensure accurate and expedient transmission
- Provide consultative service - advise clients on available and appropriate circuits
- Maintain and develop relations with internal clients to achieve excellent service delivery
- Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.