Front Office Executive

The Front Office Executive at Era International Schools Anantapur would play a crucial role in creating a positive first impression and ensuring smooth operations of the school's front desk. Here's a breakdown of their typical roles and responsibilities:
**Primary Role**:

- **First Point of Contact and Welcoming Representative**: They are the initial face and voice of the school, responsible for warmly welcoming visitors, parents, students, and staff, and providing a positive and professional experience.

**Key Responsibilities**:

- **Visitor Management**:

- Greeting and assisting visitors (parents, prospective parents, vendors, guests).
- Directing visitors to the appropriate person or department.
- Managing visitor sign-in and sign-out procedures.
- Ensuring visitor safety and security protocols are followed.
- Providing basic information about the school (location of offices, facilities, etc.).
- **Communication Hub**:

- Answering and directing incoming phone calls efficiently and professionally.
- Taking and relaying messages accurately.
- Distributing incoming mail and packages.
- Sending outgoing mail and packages.
- **Administrative Support**:

- Maintaining a clean and organized front desk area.
- Managing and updating visitor logs and contact lists.
- Assisting with basic administrative tasks such as photocopying, scanning, and filing.
- Scheduling appointments for school staff or administrators as needed.
- Maintaining stock of office supplies at the front desk.
- Assisting with the distribution of school notices and circulars.
- **Information Provider**:

- Providing general information about school events, schedules, and policies.
- Directing inquiries about admissions, fees, and academic programs to the relevant departments.
- Keeping abreast of school activities and updates to provide accurate information.
- **Security and Safety**:

- Monitoring access to the school premises through the front entrance.
- Reporting any suspicious activity or security concerns to the appropriate personnel.
- Knowing and following school emergency procedures.
- **Problem Solving and Assistance**:

- Handling minor issues and complaints from visitors or students.
- Assisting students or staff with basic requests or directions.
- Escalating complex issues to the relevant department or administrator.
- **Maintaining Professionalism**:

- Presenting a professional and positive image of the school at all times.
- Maintaining a calm and composed demeanor, especially during busy periods.
- Adhering to school policies and procedures.

**In a school setting like Era International Schools Anantapur, the Front Office Executive might also have specific responsibilities related to**:

- **Student Interaction**: Guiding students who are late, need to leave early, or have minor inquiries.
- **Parent Interaction**: Assisting parents with inquiries related to their child's attendance, appointments with teachers, or general school information.
- **Coordination with other Departments**: Liaising with the admissions office, administrative office, and other departments to ensure smooth information flow.
- **Managing School Announcements**: Potentially assisting with making school-wide announcements over a public address system.

**Essential Skills and Qualities**:

- **Excellent Communication Skills**: Both verbal and written.
- **Strong Interpersonal Skills**: Friendly, approachable, and able to interact effectively with diverse individuals.
- **Professionalism**: Maintaining a polished appearance and demeanor.
- **Organizational Skills**: Ability to manage multiple tasks and maintain a tidy workspace.
- **Problem-Solving Skills**: Ability to handle minor issues and find solutions.
- **Customer Service Orientation**: A genuine desire to help and assist others.
- **Patience and Composure**: Ability to remain calm under pressure.
- **Knowledge of the School**: Familiarity with the school's structure, key personnel, and general policies.
- **Multilingualism (Optional but beneficial)**: Depending on the student and parent demographic.

In summary, the Front Office Executive is the vital link between the school and its stakeholders. Their efficiency, professionalism, and welcoming attitude significantly contribute to the overall positive experience of anyone interacting with Era International Schools Anantapur.

Pay: ₹8,605.76 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person