International Customer Care-chat Process

2 weeks ago


Mohali Punjab, India Merlin Enterprises Full time

**Customer Support Executive - Voice & Chat Process**

**Eligibility Criteria**:

- **Education**: Graduate or Undergraduate (Any Stream)
- **Experience**: Freshers can apply
- **Communication Skills**: Excellent English communication required (verbal & written)
- **Shift**: Rotational shifts including night shifts
- **Work Type**: Full-time, Office-based

**Key Responsibilities**:

- Handle customer queries professionally via voice or chat channels.
- Troubleshoot and resolve basic technical issues (for technical process).
- Ensure excellent communication and customer experience.
- Maintain accurate customer records in CRM tools.
- Meet daily performance metrics and service quality targets.

**Salary & Benefits**
- **CTC (Including PLI)**: ₹28,000 to ₹33,000 per month
- Performance Linked Incentives (PLI)
- 5 Days Working / Rotational Offs
- Growth opportunities in International Process

**Interview Process**:

- HR Screening
- Communication Assessment
- Operations / Final Round

**Join Us If You**:

- Have strong English communication.
- Are comfortable working in a fast-paced customer environment.
- Want to start a career in the International BPO industry.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹33,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person



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