Front Office Executive '@ Unittas Hospital Omr

2 weeks ago

Chennai Tamil Nadu, India unittas hospital Full time

Good front office staff is of tremendous value to any institute that allows the doctors and nurses to concentrate solely on patient care.

The important responsibilities of front office staff are listed below:

- The front office staff is responsible for receiving and greeting the patients and visitors. They attend phone calls, answer inquiries, and assist patients in filling up documents.
- Ensure availability of treatment needed for the patient and file and retrieve patient records.
- They make appropriate and timely scheduled appointments of patients with correct doctors. The staff must have time management skills, as patients don’t like to wait unnecessarily for doctor’s consultation.
- Reaching out to patients about their appointments and doing regular follow-up phone calls is also a key role of front office staff. This is a very important gesture that makes an institute stand out in terms of reputation.
- Help distressed and anxious patients and respond to emergencies.
- Screening of patient information and **insurance eligibility** to avoid claim rejections and denials.
- Maintaining patient records, handling billing/payment records, reviewing insurance policies, confidentiality, and maintaining financial records is one of the key responsibilities.
- Recording and collecting patient charges, controlling credit extended to patients, and filing/ collecting third-party claims.
- Using various accounting and **medical record software** is essential for a front desk officer as digital record keeping helps maintain confidentiality and save time and capital.
- They also play an important role in coordinating activities and relaying documents with other clinics, hospitals, insurance companies, and collaborators.
- Organizing regular staff meetings to address new information, any existing issues, and finding solutions.
- Monitoring practice expenses, business office inventory, and equipment by checking stock, anticipating needed supplies, placing and receiving orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Front office staff must be reliable in terms of flexibility and adaptation according to new situations. Other employees have specified roles and do not necessarily get involved in other areas but the front office staff needs to interact with people of all departments and maintain communication.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Work Location: In person

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