Service Delivery Officer-branch Banking-branch

2 weeks ago

Mumbai Maharashtra, India Kotak Mahindra Full time

Service Delivery Officer-
JOB ROLE : - Handling personalized service requests of customers. - Generation of timely business MIS. - Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. - Coordination with CPC/RPC/Investment desks for acco**JOB ROLE**:

- Handling personalized service requests of customers.
- Generation of timely business MIS.
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
- Coordination with CPC/RPC/Investment desks for account opening of customers.
- Managing complaints of customers and ensuring their resolution within TAT.

**JOB REQUIREMENT**:

- Developing and maintaining banking relationships with a select group of high net worth customers
- Excellent communication skills with customer service orientation
- Courteous and polite.
- Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

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