Customer Support Executive

1 week ago

Lucknow Uttar Pradesh, India Hirementum Full time

Provide accurate information regarding products, services, and policies.
- Handle customer complaints professionally, providing solutions in a timely manner.
- Escalate unresolved issues to the appropriate teams.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Follow communication procedures, guidelines, and policies.
- Strive to exceed customer expectations and contribute to customer loyalty.
- Gather customer feedback to improve service quality.
- Work closely with internal teams (e.g., Sales, Technical Support, Operations) to address customer needs.
- Provide feedback and suggestions for improving processes and products.

**Job Type**: Part-time

Pay: ₹6,500.00 - ₹7,500.00 per month

Expected hours: 5 per week

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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