Csr (Customer Service Representative)

6 days ago

Park Street Kolkata West Bengal, India Illicium Motors Full time

We are the first lithium battery manufacturer in Kolkata, West Bengal.

We are on a mission to make the environment clean and green.

It was founded in the year 2019 having head office in Kolkata.

**Job Summary**:
We are looking for a passionate and articulate Customer Service Representative to join our growing team As the first point of contact for our company, you will play a vital role in creating a positive and professional experience for all our clients, both B2B and B2C. You will answer phone calls, greet visitors, handle inquiries, and provide exceptional customer service.

**Responsibilities**:

- Answer phone calls from B2B and B2C leads in a professional and courteous manner.
- Qualify leads, gather information, and determine their needs.
- Schedule appointments and direct leads to the appropriate sales representative.
- Provide accurate and timely information about our company, products, and services.
- Process incoming and outgoing mail and packages.
- Maintain a clean, organized, and welcoming reception area.
- Perform other administrative duties as assigned.

**Qualifications**:

- Excellent communication, interpersonal, and organizational skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Knowledge of MS Excel, Google sheets, etc. (preferred).
- Strong attention to detail and accuracy.
- Positive and professional attitude with a genuine desire to help others.
- Ability to learn quickly and adapt to new technologies and processes.

**Benefits**:

- Opportunity to work closely with the founder and senior team members.
- Opportunity to work with clients on live projects once proven with skills.
- A dynamic and supportive work environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
- Training & Development Opportunities

**To Apply**:

- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: ₹8,000.00 - ₹15,000.00 per month

Application Question(s):

- While a deep understanding of electronics is not required for this role, some familiarity with circuit diagrams can be helpful. Do you have any experience reading or understanding basic circuit diagrams?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8100009559

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