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Customer Support Associate

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Airoli Navi Mumbai Maharashtra, India Sasa international Full time

Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Flexible shift
- Morning shift
- Rotational shift