Libraries Coordinator, India

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Job Title: Libraries Coordinator**

**Purpose of job**:
To deliver the day-to-day operations of the British Council libraries across both physical and digital platforms in accordance with the standards required by the British Council. To deliver excellent customer services to library customers and support the growth of the library membership, including income targets. To deliver events and activities aligned to the British Council’s Cultural Engagement and business objectives

**Main opportunities/challenges for this role**

**Accountabilities, responsibilities, and main duties**:

- Service and product delivery Support
- Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard
- Maintenance of accurate records across a range of relevant systems (e.g. Library Management System)
- Logistical coordination and delivery of internal and external activities/ events both physical and virtual, ensuring they run smoothly and efficiently.

**Customer Support**
- Receives and responds to enquiries from/ to customers pertaining to library materials and services, with potential areas of expertise assigned to them. Able to identify when to refer more complex issues onwardsRecognises and understands the impact of incidents arising (complaints, resourcing problems, logístical or technical difficulties) and proactively alerts team leader to any issues of concern that are likely to impact service delivery/ customer experience/ task delivery

**Risk & compliance**
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Ensures that library machines, and computers are running properly -Familiar with common operating systems and networks, has problem solving and analytical skills to ensure efficiency

**Relationship & stakeholder management**
- Proactively liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities.
- Builds a wider understanding of the British Council and its operations and services across units and regions to enable effective resolution of issues, and better delivery of services.
- Initiates and manages partnerships with government and private stakeholders for the sales and promotion of the various products offered by British Council library.Participate in outreach events to promote literature, memberships and lifelong learning.

**Finance and Resource Management**
- Monitors and takes responsibility for small scale resources, cash and stock, following established procedures and ensures that equipment and materials are available and ready to use when needed - Coordinates and initiates routine purchasing requests to obtain materials, equipment and services required by the libraries. Basic SAP experience will be an advantage.
- Drafts and reviews partner contracts, MoUs, and progress reports regularly.
- Coordinates with Finance and Procurement teams to oversee daily, weekly and monthly financial transactions, manage record keeping and bank related queries for POS, transaction reversal and manages all other related processes and office administration with at least basic MS Excel skills.
- Prepares weekly and monthly reports. -Monitors team compliance in Procurement and Finance procedures to agreed standards of activity implementation and process quality.

**Managing Self and others**
- Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/ weekly time horizon -Tasks and coordinates with others (e.g. internal colleagues or external contractors/ suppliers) to complete time limited, straightforward activities within established procedures, in order to ensure efficient delivery of events and services. Monitors task completion to agreed quality and time standards

**Qualifications - Graduate**

**Role specific knowledge and experience**

**Minimum/essential**
- 1 year or more relevant work experience preferably in a customer service environment with experience in managing customer relationship
- Knowledge of Library Management Systems (KOHA) or equivalent
- Experience delivering events
- Experience working with young people and / or diverse audiences, including childrenKnowledge of mainstream literature and/ or educational and cultu