Back Office Assistant

5 days ago

Gandhinagar, India Switchover Solutions Full time

**Key Responsibilities**
- Process customer account transactions: billing adjustments, payment posting, account updates.
- Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).
- Review customer documents and requests for accuracy and compliance.
- Support service order completion: move-ins, move-outs, reconnections, disconnections.
- Update systems and workflow tools with accurate data.
- Meet productivity, quality, and SLA targets.
- Adhere to regulatory, security, and compliance guidelines.

**Required Qualifications & Skills**
- Graduate degree in any discipline.
- Strong attention to detail and numerical accuracy.
- Good communication skills.
- Basic knowledge of MS Office.
- Ability to learn new systems and processes.
- Willingness to work in US office hours i.e. 6 PM to 4:30 AM.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

- Open to work in night shifts for a US client?

Work Location: In person

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