Back Office Executive

23 hours ago

Gandhinagar, India Tata Consultancy Services Full time

Only ZERO Notice Period Job Description: Associate – Back Office Transaction Processing (Utilities) Position Title Associate – Back Office Transaction Processing (Utilities) Education: 10+2+3 regular Education. Notice period: Only Immediate Joiners About the Role Join the Utilities Back Office Operations team and support critical customer lifecycle processes including billing, payments, meter data validation, and service order management. This entry-level position is ideal for graduates looking to build a strong foundation in utilities operations within a Business Process Services (BPS) environment. Key Responsibilities Process customer account transactions: billing adjustments, payment posting, account updates. Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads). Review customer documents and requests for accuracy and compliance. Support service order completion: move-ins, move-outs, reconnections, disconnections. Update systems and workflow tools with accurate data. Meet productivity, quality, and SLA targets. Adhere to regulatory, security, and compliance guidelines. Required Qualifications & Skills Graduate degree in any discipline. Strong attention to detail and numerical accuracy. Good communication skills. Basic knowledge of MS Office. Ability to learn new systems and processes. Willingness to work in US office hours i.e. 6 PM to 4:30 AM. Preferred Skills Internship or exposure to utilities or BPS operations. Familiarity with billing systems or meter data processes. Understanding of consumption patterns, tariff plans, or service order types. Core Competencies Accuracy & Quality Orientation Process Compliance Time Management Problem Solving Team Collaboration Customer Focus Growth Opportunities Pathways include Senior Associate, SME, Quality Analyst, Reporting Analyst, and Team Lead roles. Start your career in a dynamic and fast-growing utilities operations environment

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