International Customer Care
1 week ago
Key Responsibilities:
- Develop and maintain strong relationships with assigned clients.
- Understand client needs and objectives to provide tailored solutions.
- Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns.
- Collaborate with sales, marketing, and product teams to ensure alignment in service delivery.
- Identify opportunities for upselling or cross-selling additional products and services.
- Monitor industry trends and competitor activities to provide insights and recommendations.
- Prepare and present reports on client performance, satisfaction, and growth opportunities.
- Manage client onboarding processes and ensure a smooth transition.
- Act as a point of contact for client inquiries and resolve any issues promptly.
**Job Types**: Full-time, Fresher
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Leave encashment
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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