International Customer Care

1 week ago


Udaipur, India Cognus technology Full time

Key Responsibilities:

- Develop and maintain strong relationships with assigned clients.
- Understand client needs and objectives to provide tailored solutions.
- Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns.
- Collaborate with sales, marketing, and product teams to ensure alignment in service delivery.
- Identify opportunities for upselling or cross-selling additional products and services.
- Monitor industry trends and competitor activities to provide insights and recommendations.
- Prepare and present reports on client performance, satisfaction, and growth opportunities.
- Manage client onboarding processes and ensure a smooth transition.
- Act as a point of contact for client inquiries and resolve any issues promptly.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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