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Operations Associate Intern
3 weeks ago
**Role Description**
We are looking for an operations specialist to manage all aspects of our company's daily operations. The Operations Specialist's responsibilities include optimizing processes and liaising with internal & external stakeholders.
To be successful as an Operations Specialist, you should be committed to improving CX and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational and problem-solving skills.
***Roles and Responsibilities**
- Managing day-to-day operations.
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
- Assisting with the implementation of new processes and procedures.
- Interpret and leverage data insights for constantly enhancing CX.
- Resolve CX gaps by using data analytics
- Collecting feedback/data from customer facing teams to derive meaningful insights
- Identifying ways to improve CX.
- Interacting with customers, answering questions, and resolving issues.
- Tracking and reporting on operational performance.
- Define key metrics and track effectiveness
- Design and build custom reports and dashboards
***Requirements**:
- Ability to analyze and improve operational processes.
- Strong management and organizational skills.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and time management skills.
- Detail-oriented.
***Benefits**
- Opportunity to be part of the early-stage fintech startup and make an impact
- High performers in this role will be given additional exposure
- Work with the founding team.
**What are we looking for?**
- **Self-starter with a high sense of ownership** Comfortable to work with mínimal supervision
- **Hungry to learn and grow** Passion to learn & be a better version of oneself; motivated to succeed
- **Bias for action** Have the temperament to experiment and execute in uncertainty
- **Hustler** Ability to generate resources to solve a problem
- **Intellectual honesty** Always seeking and presenting truth irrespective of personal POV or beliefs
- **Mission-oriented** Deeply care about delivering value and making an impact on customer’s lives
***Key Details**
- **Role**: Operations Intern
- **Location**: Bengaluru
- **Date of Joining**: ASAP
