Service Center Technician

5 days ago

Chandigarh Chandigarh, India Dahua Technology Full time

Key Responsibilities
- Keep accurate records of all incoming devices — logging device details, customer information, reported issues.
- Manage outgoing devices — ensure repaired/fixed devices are properly tested, quality checked, logged, and dispatched back to customers.
- Perform device repair and troubleshooting: diagnose hardware/software faults, replace/repair components, test functionality.
- Use computer systems (software tools) to enter and update data on device status, repairs, parts used, and completion times.
- Maintain inventory of spare parts, tools, and accessories required for device repairs.
- Maintain cleanliness, orderliness, and safety of the workbench and repair area.
- Liaise with customers to inform them of repair status, delays, or additional required work.
- Ensure compliance with Dahua’s warranty, RMA, and service policies.
- Assist in improvement of repair processes / workflow when possible.

Required Skills & Qualifications
- Good understanding of electronic/hardware devices (CCTV, DVR/NVR, cameras, etc., if specific to Dahua) — ability to open, diagnose, repair, and test them.
- Troubleshooting skills for both hardware and software issues.
- Basic computer skills — ability to use an OS, install/test software, navigate folders, etc.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Good data entry skills, with attention to accuracy.
- Ability to prioritize tasks and manage time, especially when multiple devices are waiting for repair.
- Good communication skills (verbal and written), to talk to customers and internal teams.
- Basic understanding of service policies, warranty/RMA process is a plus.

Experience & Education
- Education: Minimum 10+2 / Diploma in Electronics / Computer Science / related field (or equivalent experience).
- Preferably 1-3 years (or more) of experience in device repair / technical support / service center environment.

Working Conditions
- Work will be hands-on involving small parts, possibly soldering / using specialized tools.
- Some device repair may require physical effort (lifting, disassembly, etc.).
- Deadlines and time pressure when many devices are pending.
- Need to maintain attention to detail and quality during repetitive tasks.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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