Solutions Engineer-18088

**Who are we?**
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

**What will you get to do?**

This role has 3 layers to it
- 1) Solutioning

2) Technical Enablement

3) Technical Account Management
- **Solutioning**
- **Monitor** system performance, data integrity, and user activity to make recommendations on **continuous improvements** for the Whatfix platform.
- **Technical Enablement**
- Ensure **Application Analysis** and technical reviews are happening at the right time, within SLA.
- Authoring the **Technical Specification**document of any customisation performed along with the functional details of the business process.
- Strategically **Configure**, **Test**, **Document**, and **educate** on system design to ensure long term success.
- Pilot **processes** with the aim to directly influence the overall Product development and improve the way our customers use Whatfix
- Drive existing and **new product feature adoption** across Customers.
- Serve as the **single point of contact for critical issues,** for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams.
- **Enable** the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
- Ensure the solution is delivered in time with top priority to the quality of delivery
- **Technical Account Management**
- As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as **Technical Owner**to strategize on business objectives and implement Whatfix solutions to achieve them.
- Work cross-functionally in **collaboration with different departments**, including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests.
- **Build a relationship**with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person.

**Technical Chops** - Javascript, CSS, HTML

**What are we looking for?**
- Preferably B.Tech, BCA or MCA graduates
- 1-7 years of relevant experience. The designation will be realigned according to the experience.
- As far as you have no pending backlogs (**No Outstanding Arrears**), you're eligible
- **Impeccable** verbal and written communication skills. If you don't have that, we would suggest to not explore this job opportunity.
- Good hands-on knowledge of **JavaScript**, **CSS**, and **HTML**

**Please Note**:

- We are an **equal opportunity employer**and value diverse people **because of**and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status