Sales Coordinator

4 days ago

Vikhroli Mumbai Maharashtra, India Symphony Tech Solutions Full time

Greeting for the day

Please find the above attached JD for your understanding.

Working Days: Alt Sat off

Job location: Mumbai
- Vikhroli

**Job Title**: Support Coordinator

**Experience**: 1+ year or more

**Key Responsibilities**:

- **Support Call Coordination**:

- Coordinate support calls between customers and the internal support team.
- Track and update the status of all ongoing support calls, ensuring timely resolution and communication.
- Schedule support calls, meetings, and follow-ups, maintaining accurate records.
- **RMA (Return Material Authorization) Management**:

- Generate RMA for faulty materials.
- Track RMA status and ensure timely updates and resolution with the concerned departments.
- **Logistics Handling**:

- Manage and coordinate logistics for faulty and replacement materials, ensuring smooth and efficient operations.
- Track shipments, deliveries, and inventory related to support activities.
- **Internal IT Support Coordination**:

- Assist in coordinating internal IT support calls and activities.
- Act as the liaison between the IT team and employees, ensuring that internal IT issues are resolved efficiently.

**Qualifications**:

- A minimum of 1 year of experience in a similar support coordination or customer service role.
- Strong proficiency in English (speaking, writing, and typing).
- Excellent organizational and multitasking abilities.
- Experience with logistics and RMA processes is a plus.
- Strong communication skills and the ability to interact with both customers and internal teams.
- Proficiency in MS Office (Excel, Word, Outlook) and other support or CRM tools is preferred.

**Primary Skills - expert in Excel, tally, RMA, and logistics, good in communication**

Mode of interview: Telephonic & VC & face to face.

If interested, revert with your updated CV ,along with following mandatory details:

- Years Of Experience:

- Relevant Experience:

- Current CTC
- Expected CTC
- Notice Period
- Month(s):

- Current Organization:

- Do you hold any Offer (Yes/No):
Best Regards,

Priya Gupta

Sr. Executive | Recruitment

**Symphony Tech Solutions And**

**Consultancy Pvt. Ltd**.

M: +91-7303882382

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 2 years (preferred)

Work Location: In person

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