IT Assistant

**Job Title**: IT Assistant **Job Purpose**:
The IT Assistant provides technical support and ensures smooth daily operation of the organization’s IT infrastructure, including hardware, software, and network systems.
This role is suitable for small to medium-sized organizations that require hands-on support for end-users and system maintenance.

**Key Responsibilities**:

- **Hardware Support**:

- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Perform hardware upgrades and replacements as needed.
- **Software Support**:

- Install, configure, and update operating systems (Windows, Linux).
- Manage software licenses and ensure compliance.
- **Network Support**:

- Set up and troubleshoot LAN and Wi-Fi networks.
- Configure routers, switches, and modems.
- Ensure network security through firewalls, antivirus, and regular updates.
- **End-User Support**:

- Provide technical support for employees regarding hardware, software, and network issues.
- Respond to IT-related helpdesk requests in a timely manner.
- **Data Backup & Security**:

- Implement regular data backup schedules.
- Assist in data recovery processes when necessary.
- Keep antivirus definitions up to date and perform periodic virus scans.
- **Documentation**:

- Maintain hardware and software inventory records.
- Log troubleshooting steps and solutions.
- Assist in documenting IT policies and procedures.
- **Coordination & Procurement**:

- Coordinate with vendors for hardware/software purchases and maintenance services.
- Escalate complex issues to IT Manager or System Administrator when needed.

**Required Skills & Qualifications**:

- **Educational Qualification**:
Diploma or Bachelor’s Degree in Computer Science, Information Technology, Electronics, or related field.
- **Technical Skills**:

- Proficiency in Windows OS and basic Linux operations.
- Networking concepts (IP Addressing, DNS, DHCP, VPN).
- Hardware troubleshooting and installation.
- Knowledge of MS Office, ERP software support.
- Basic understanding of firewalls and antivirus solutions.
- Data backup tools (e.g., Acronis, Windows Backup).
- **Soft Skills**:

- Strong problem-solving ability.
- Good verbal and written communication skills.
- Attention to detail and patience.
- Team player and effective coordination skills.

Work Location: In person