Ird Captain

**Key Responsibilities**

**1. Guest Service Excellence**
- **Order Management**: Take food and beverage orders from guests via phone or in-room ordering systems, ensuring accuracy and attention to detail.
- **Delivery & Presentation**: Oversee the timely and courteous delivery of orders to guest rooms, ensuring presentation meets resort standards.

2. **Team Leadership & Training**
- **Staff Supervision**: Lead and supervise a team of room service attendants, ensuring adherence to service standards and operational procedures.
- **Training**: Conduct training sessions for new hires and ongoing coaching for existing staff to maintain high service quality.

3. **Operational Efficiency**
- **Inventory Management**: Monitor and manage inventory levels of food, beverages, and service equipment, placing orders as necessary.
- **Quality Control**: Ensure all food and beverage items are prepared and presented according to resort standards.
- **Cleanliness & Maintenance**: Maintain cleanliness of service areas, equipment, and guest rooms post-service.

4. **Financial Transactions**
- **Billing**: Accurately process guest charges, including room charges, credit cards, and cash payments.

5. **Health & Safety Compliance**
- **Regulations Adherence**: Ensure compliance with health and safety regulations, including food safety standards and sanitation protocols.
- **Emergency Procedures**: Be trained in emergency procedures and first aid to handle any incidents effectively.

**Qualifications & Skills**:

- **Education**: Diploma or degree in Hotel Management or a related field.
- **Experience**: Minimum of 2 years in a similar role within a resort or luxury hotel.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in using Point of Sale (POS) systems.
- In-depth knowledge of food and beverage offerings.
- Ability to multitask and work under pressure.
- Attention to detail and commitment to quality service

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person