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Customer Service Assistant
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**Job Summary**
**Customer Relation Executive Job Responsibilities**:
Serves customers by providing product and service information; resolving product and service problems.
**Customer Service Representative Skills and Qualifications**:
Customer Service, Product Knowledge,Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
**Responsibilities and Duties**
- Attracts potential customers by answering product and service questions; suggesting information about products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
**Required Experience, Skills and Qualifications**
BA, BCOM, Graduate.
3-7 Years Experience
Fluency in English, Hindi & Assamese.
**Job Types**: Full-time, Part-time
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
