Customer Support Executive

6 days ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Job Title: Customer Support Executive**

Department: Customer Service

Location: Gurugram

**Job Type**: Full-Time

Reports to: Customer Support Manager / Team Lead

**Job Summary**:
**Key Responsibilities**:

- Call Handling: Answer incoming hotline calls and assist customers with queries related to

personal digital loans, payments, disbursements, and account status.

professionalism, and completeness of information.
- Identity Verification: Verify the identity of customers through proper protocols before

disclosing any account or loan-related information.
- Accuracy & Compliance: Ensure no incorrect or misleading information is shared with
- Case De-escalation: Handle agitated or dissatisfied customers with patience and empathy;
resolve issues effectively and de-escalate cases to avoid complaints being raised to external

authorities.
- Brand Representation: Maintain a positive and professional tone in all interactions,

upholding the company’s reputation and values.
- Knowledge Application: Stay updated with internal policies, product knowledge, and regulatory changes relevant to NBFC personal loan operations.

**Requirements**:

- Experience: Minimum 1-2 years in a customer support role within an NBFC or financial

services company, specifically handling personal digital loans.
- Education: Graduate in any discipline (Commerce or Finance preferred).

**- Skills**:

- Strong verbal and written communication skills in English (mandatory) with

additional relevant regional language.
- High attention to detail and ability to follow procedures accurately.
- Strong problem-solving skills and a customer-first attitude.
- Compliance Awareness: Understanding of data privacy, RBI regulations, and KYC norms.
- Soft Skills: Patience, emotional intelligence, and conflict-resolution skills.

**Preferred Qualifications**:

- Prior experience with NBFC products such as instant loans, short-term digital credit, or EMI financing.
- Familiarity with RBI’s grievance redressal protocols and regulatory frameworks.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7042221292

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