Backend Executive

Roles & Responsibilities typically focus on managing and optimizing the technical and operational aspects that support the front-end user experience, such as order processing, inventory management, and data handling. Here’s a breakdown of the key roles and responsibilities:
## 1. **Order Processing and Management**:

- **Order Fulfillment**: Manage customer orders from the point of purchase to dispatch, ensuring all items are correctly processed and delivered.
- **Database Management**: Maintain a customer database and update order statuses, payment confirmations, and shipping details.
- **Order Tracking**: Update the status of each order (pending, shipped, delivered) and ensure proper tracking details are available.

## 2. **Inventory and Product Management**:

- **Inventory Updates**: Ensure the backend system is updated with real-time inventory counts, including flowers, vases, and other accessories.
- **Stock Management**: Track stock levels to avoid running out of popular items, ensuring timely replenishment based on sales trends.
- **Supplier Coordination**: Work with vendors or suppliers to ensure timely delivery of fresh flowers and related products.

## 3. **Data Entry and Management**:

- **Product Listings**: Ensure accurate and up-to-date product details, including prices, descriptions, and images, are displayed on the website.
- **Pricing Updates**: Maintain and update pricing strategies, discounts, and promotions on products based on company policies.
- **Customer Data Management**: Safeguard customer information, manage customer profiles, and ensure proper data entry for customer service support.

## 4. **Logistics and Shipping Coordination**:

- **Shipping Arrangements**: Coordinate with shipping companies and manage logistics to ensure timely delivery of orders.
- **Delivery Tracking**: Maintain delivery records and resolve any delivery issues or delays.
- **Packaging Coordination**: Ensure products are packaged securely for safe transit, with proper labeling and tracking codes.

## 5. **Technical Support**:

- **Troubleshooting**: Provide backend support for any website issues related to orders, inventory, or customer data.
- **System Integration**: Work on integrating third-party tools or software for payment processing, shipping, and inventory management.

## 6. **Quality Control**:

- **Product Quality Assurance**: Ensure that all products, especially perishable items like flowers, meet the company’s quality standards before they are dispatched.
- **Return & Refund Management**: Handle returns, exchanges, and customer complaints regarding product quality or delivery issues.

## 7. **Customer Support (Indirect Role)**:

- **Order Inquiries**: Assist the customer service team with information related to order statuses, shipping, and inventory.
- **Issue Resolution**: Provide backend support in resolving issues like delayed shipments, incorrect orders, or technical difficulties with the website.

## 8. **Reporting and Analysis**:

- **Sales and Order Reports**: Generate reports on sales trends, order volumes, and customer behavior to inform business decisions.
- **Inventory Analysis**: Track inventory turnover rates and assist in demand forecasting to avoid stockouts or overstocking.

## 9. **Collaboration with Frontend Team**:

- **Coordination with Developers/Designers**: Ensure seamless integration between the backend systems and the front-end user experience, particularly regarding order flow, payments, and product displays.
- **Process Optimization**: Work closely with the frontend team to ensure that processes like checkout, payment gateways, and promotional codes work efficiently for the end customer.

## 10. **Compliance and Security**:

- **Data Security**: Ensure customer information is stored securely and comply with data protection regulations (e.g., GDPR, CCPA).
- **Payment Processing**: Handle integration with payment gateways, ensuring secure and smooth transactions.

## 11. **Support for Marketing Campaigns**:

- **Promotions and Discounts**: Work on the backend to implement promotional offers, discount codes, or seasonal sales that the marketing team designs.
- **Campaign Tracking**: Track and record the success of marketing efforts in relation to sales and order volume.

By efficiently managing these responsibilities, a backend executive ensures the smooth functioning of the eCommerce platform, contributing to customer satisfaction, operational efficiency, and overall business success.

**Job Types**: Full-time, Permanent

Pay: ₹10,296.09 - ₹34,563.23 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

Application Deadline: 27/12/2024
Expected Start Date: 01/01/2025