Dispatch Officer

1 week ago

Koramangala Bengaluru Karnataka, India The Orange Health Full time

**Roles and Responsibilities**:

- Provide prompt and courteous chat support to eMedics, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results.
- Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.
- Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.
- Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.
- Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.
- Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.
- Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.
- Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

**Skills we are looking for**
- Any Undergraduate Degree
- Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues.
- Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner.
- Familiarity with chat support platforms, CRM systems, and logistics management software preferred.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry, documentation, and record-keeping.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.
- Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.
- Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.
- Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.
- Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.
- Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.
- Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Total: 1 year (preferred)

**Language**:

- Hindi (required)
- Kannada (preferred)

Work Location: In person

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