Customer Relationship Executive

6 days ago

Kollam, India Jeelife International Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist customers in a professional and courteous manner.
- Handle customer queries, complaints, and requests promptly and effectively.
- Maintain strong customer relationships to ensure repeat business and loyalty.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Manage customer service records and ensure accurate documentation.
- Communicate ongoing offers, promotions, and company updates to customers.
- Follow up with customers to ensure satisfaction and address further needs.
- Support in sales return processes and ensure smooth execution.
- Maintain customer feedback reports and share insights with management.
- Strive to achieve company goals related to customer service and satisfaction.

**Qualifications & Skills**:

- Bachelor’s degree or equivalent (preferred).
- Proven experience in customer service or client relations.
- Strong verbal and written communication skills.
- Ability to handle challenging situations with patience and professionalism.
- Good problem-solving and organizational skills.
- Positive attitude, team player, and customer-oriented mindset.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7510632333

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