Telecaller
2 weeks ago
Key Responsibilities:
- Make outbound calls to customers to collect overdue payments
- Resolve customer complaints and concerns in a professional and courteous manner
- Provide excellent customer service and ensure customer satisfaction
- Negotiate payment plans with customers to ensure timely payment
- Update customer records and account information as necessary
- Meet or exceed monthly collection targets
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Requirements**:
- 0-2 years of experience in a telecalling or collection role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong negotiation and problem-solving skills
- Ability to work with a high volume of calls and maintain a high level of customer satisfaction
- Proficient in MS Office and CRM software
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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