Telecaller

2 weeks ago


Moti Nagar Delhi Delhi, India AKASA FINANCE LTD Full time

Key Responsibilities:

- Make outbound calls to customers to collect overdue payments
- Resolve customer complaints and concerns in a professional and courteous manner
- Provide excellent customer service and ensure customer satisfaction
- Negotiate payment plans with customers to ensure timely payment
- Update customer records and account information as necessary
- Meet or exceed monthly collection targets
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

**Requirements**:

- 0-2 years of experience in a telecalling or collection role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong negotiation and problem-solving skills
- Ability to work with a high volume of calls and maintain a high level of customer satisfaction
- Proficient in MS Office and CRM software

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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