Retail Sales Executive

2 days ago

Pune, India Croma - Tata Company Full time

**Sales**:

- Ensure 100% sales process implementation and compliance
- Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales)

**Customer Service**:

- Ensure all customers are attended to appropriately and timely resolution of customer escalations
- Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT
- Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback

**Continuous Learning**:

- Keeping updated on product knowledge, promotions and processes
- Attending trainings

**Process**:
Ensure compliance of all SOPs relating to Sales and Service within the category

tatajobs #retail #storesales #punesales

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹8,086.00 - ₹15,199.32 per month

**Benefits**:

- Life insurance

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Pune - 411104, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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