Customer Care Representative

7 hours ago

Bengaluru Karnataka, India Workplace Options Full time

**Customer Service Representative - Overnight shifts**

**Who we are**:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Current Opportunity**:Customer Service Representative**
Location: Bangalore
Hybrid

**Salary**: 5.5 lacs per annum (Gross)
Shift hours: 7pm to 4am IST

**What you will do**:
**Responsibilities**:

- Asses the Employee's needs through targeted questioning.
- Obtain employee's personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
- Perform quality assurance callbacks to our clients
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar

**Qualifications/Skills**:
To excel in this role, you will need the following qualifications and skills:

- Bachelor's Degree.
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively
- Outstanding organizational, relationship-building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position

**What we offer**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes._
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth._

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