Associate, Client Support

**About the Role**:
**Grade Level (for internal use)**: 07
**The Role**: Associate, Client Services
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including Capital Markets, S&P CapIQ and CapIQ Pro platforms, and Excel Plug-in, combined with on-the-job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**: Capital Markets Client Services
Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers who are passionate about client services and want to develop their careers in a dynamic, high-performing and multicultural team. The members should be open to working well within and outside a team (stakeholders/ partner teams) and demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**: Client Services Associates are the first point of contact for clients who are decision-makers and market leaders in industries like Investment Banking, Private Equity, Investment Management, and more. You’ll work with them personally to optimize their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance, then this could be the role for you.
**What’s in it for you**:
Enhance your expertise in financial markets, analytics, and industry-leading platforms.
Develop professional skills in problem-solving, communication, and product consultation.
You will get challenged daily with a steep learning curve. Get to be part of a large fun and international team with fantastic opportunities for growth.
An opportunity to thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion.
Working in the client-facing team offers many career opportunities within the organization, including different roles with our Sales, Customer Success, Product and Data teams.

**Responsibilities**:
**Focus on Client Experience**: Improve client satisfaction and drive engagement with S&P Global Market Intelligence (SPGMI) products by identifying and addressing client needs and challenges.
**Product Training & Knowledge Sharing**: In the later stages of development, proactively reach out to clients to deliver demos and train them on our various offerings. Provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We’re Looking For**:
Ability to join a class of new hires in June 2025
**Educational Background**: A master’s degree in finance, Economics, Accounting, or a related field.
**Financial Expertise**: A strong understanding of financial concepts, global markets, and economic trends.
**Communication**: Excellent communication (written and verbal) and presentation skills to effectively address client needs and provide high-quality customer service.
**Problem-Solving Skills**: Ability to think critically, resolve issues efficiently, and manage multiple tasks while maintaining attention to detail.
**Team Collaboration**: Ability to work well in a team-oriented environment and collaborate with various internal stakeholders. Positive, flexible and proactive with a “can do” attitude.
**Time Management**: Strong organizational skills to manage priorities effectively and meet deadlines.
**Rotational shifts**: We work in rotational shifts changing periodically depending on the business need.
Regular Work from Office for first 6-8 months and depending on performance evaluation, eligibility to work in Hybrid model.
**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand the