Pre-sales Executive

**About Material Depot** Material Depot is on a mission to be India’s largest tech company in the Architecture, Engineering, and Construction space by democratising the ecosystem and bringing stakeholders onto a common digital platform. And for that, we are creating tools that will solve the most intricate challenges that professionals in the industry face. We are solving the core challenge by creating an online material library for Architects, Interior Designers and Construction Professionals where they can discover materials from lacs of materials from thousands of brands. More than 30,000+ professionals currently use the platform to discover materials and designs for their projects. The founding team includes people from top management consulting firms and colleges in India (like BCG, IITB), and have worked extensively in the construction space globally. Funded by prominent global VCs that include Y Combinator, Accel Atoms, Whiteboard Capital, Soma Capital among others, we are seeking to expand our team across the board. **Job role**: Civil Engineer, Planning **Location**:HSR Layout, Bangalore, India Please note that this is an on-site role. CTC - 4 - 6 LPA Variables as per policy **Responsibilities** - Enable users to understand the platform better and helping them incorporate the same in their design and material selection journey - Assist users with any requirements they may have with the platform - From how-to-use guides in, finding materials, helping process orders and/or payments, and any other requirements they may have while also creating and maintaining a daily report of these activities. - Making active recommendations to optimize the platform as per user feedback or any changes as may be required to enhance the customer experience. - Help users leverage Material Depot platform for all their requirements including queries regarding our offering, about their products, maintenance and upkeep of the data and any other requirements - Provide accurate and thorough information to customers by using the right practices & tools and also by following the right communication procedures, guidelines, and protocols. - Ensure all tickets and complaints raised by customers on all sources are attended to on time, provided with appropriate solutions/alternatives, and follow-ups are made to confirm resolution. - Establish and maintain records of all customer interactions; process the customer accounts and file documents from time to time. - Build value-based relationships with customers through open and interactive communication **Requirements**: - Prior experience in a customer-facing role. - Managed customers across different segments in the past and knows how to manage them - Excellent written and verbal communication skills - Detail Oriented - Great communication skills and a proven ability to work as part of a tight-knit team - Interest in building high-value digital products and tools for a community - Education in architecture or design-related domains will earn brownie points - Working knowledge of MS Office suite (Excel, Word) **Culture at Material Depot** In this role you will work very closely with leadership, customers, engineers and designers and will share complete accountability and ownership of your KRAs. We are a team of problem solvers and builders on a mission to revolutionize the Architecture and Construction industry in India through technology. As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth. **Salary**: ₹400,000.00 - ₹600,000.00 per year **Benefits**: - Flexible schedule - Provident Fund Shift: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Interior design: 1 year (required) - Sales: 1 year (preferred) **Speak with the employer** +91 8126481717