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Full-time Email Cs Agent

3 weeks ago

New Delhi GPO Delhi Delhi, India GT Ecom B.V. Full time

**The Challenge**

We need additional hands in deck to provide timely and quality response to our customers' inquiries regarding their orders in our stores.
- Answer customer inquiries promptly and professionally by providing accurate information, addressing complaints, and offering solutions within the company policy.
- Collaborate with the internal team to resolve customers' inquiries and complaints.

**Important Numbers for this Role**
- Maintain at least 3.0 Customer Satisfaction Score
- Work for a minimum of 40hrs per week with adherence to assigned schedule
- Please take note this may change from time to time._

**Your Team When You Join Us**

You will be reporting to one of our two Customer Service Team Leaders who are both based in the Philippines and working alongside team members of Customer Service Team mostly from the Philippines too.

The Customer Service Team is responsible for providing timely and quality resolution to our customer's inquiries and complaints.

**We would love to hear from you if**
- You have at least 2 months experience in the e-commerce industry, specifically in the dropshipping business model
- You have worked in the similar role before
- You have previous experience in **Shopify** and **Gorgias or Zendesk**

Pay: ₹3.00 - ₹4.00 per hour

Expected hours: 40 per week

**Experience**:

- Marketing automation: 1 year (preferred)