Temp Staff

Job description displayed in the job postingCustomer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values

**Job Responsibilities
- Work on assigned Service requests, primarily catering to Saudi requests. Will also support other regional requests when required.
- Act as the first point of contact for operations
- Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
- Identify improvement opportunities (proactive and reactive)
- Display Customer Centric behavior
- Collaborate closely with training and quality team
- Provide necessary guidance and support to testers

**This role reports into Assistant Manager/Deputy Manager**

**Key Skills
- Strong written and interpersonal communication skills, English and **ARABIC language proficiency is mandatory.**:

- Good quantitative and analytical skills
- Should have problem solving capabilities
- Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
- Demonstrate good listening and comprehension skills **(ARABIC & English)**:

- Should be a team player with good interpersonal skills
- Ability to manage priorities and meet deadline

**Key Competency
**- Communicating for Impact**
- Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
- Uses a wide range of interpersonal styles and approaches to influence others
- Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
- Creates easy to understand and accurate business communications

**- Collaboration**
- Builds trust, mutual support and understanding with colleagues
- Demonstrates acceptance and respect for others
- Values diverse thinking and seeks to understand different perspectives and cultures
- Demonstrates value as a team player both within and across teams

**- Performance drive and Execution**
- Perseveres to deliver against objectives and takes personal accountability for own performance
- Knows what level of performance is expected and how to get support as required
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Demonstrates resilience in the face of challenging situations
- Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

**- Mastering Complexity**
- Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
- Gathers appropriate data and diagnoses root cause of issues
- Tackles problems enthusiastically; views problems as a challenge
- Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
- Draws accurate conclusions from qualitative and quantitative data

**- Change Agility**
- Shows willingness to adjust to changing work environments
- Offers ideas on where improvements could be made
- Works efficiently in situations of uncertainty

**- Competitive Edge**
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them
- Implements improvements in efficiency, effectiveness, and productivity
- Values and explores ideas and suggestions made by others
- Considers alternatives to existing assumptions, practices, and thinking

**- Inspirational Leadership**
- Leads by example and personally models positive values, inclusive behaviors, and work practices
- Projects confidence, expertise, and authority
- Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
- Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct
- Proactively seeks feedback and focuses on developing relevant capabilities.

**Basic Requirements**
- Any Graduate with 3-6 years of relevant experience

Flexible to work in shifts-
- Job description displayed in the job postingCustomer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values

**Job Responsibilities
- Work on assigned Service requests, primarily catering to Saudi requests. Will also support other region