Quality Associate, Lmaq, Last Mile Analytics and Quality

9 hours ago

Bengaluru Karnataka, India ADCI - Karnataka Full time

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Excellent Communication Skills

The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
**Roles and Responsibilities**: This includes, but is not limited to:

- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
- Investigate images/videos and provide recommended actions in accordance with SOPs.
- Identify patterns emerging from audits and contribute to process/program improvements.
- Provide timely responses to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to relevant owners/teams according to pre-determined processes.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics and leverage them to drive business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
- Be flexible to work on multiple programs as per business requirements.
- **Shifts**: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
**Weekly Off**: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
- Work from Office Role
- Experience with SQL
- Experience with Excel

  • Program Manager I, Last Mile Analytics

    4 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...

  • ▷ Urgent Search: Program Manager, Last Mile Analytics And Quality

    4 weeks ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTION Amazon a Fortune 500 company based in Seattle Washington is the global leader in e-commerce Since Jeff Bezos started Amazon in 1995 we have significantly expanded our product offerings international sites and worldwide network of fulfillment and customer service centers Today Amazon offers everything from books and electronics to tennis rackets...

  • Date Scientist Ii, Last Mile

    10 hours ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    **DESCRIPTION**: Amazon’s Last Mile Team is looking for a passionate individual with strong machine learning and GenAI engineering skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world. Last Mile builds global solutions that enable Amazon to attract an elastic supply...

  • Ops Manager

    7 days ago

    Bengaluru, Kolkata, India Decorpot Full time

    Job Description Decorpot is seeking a detail-oriented and proactive Operations Manager Last Mile to oversee the critical final phase of our interior projects. You'll be responsible for managing everything from delivery and installation to final handover, working closely with our IMOS (Installation and Move-Out Services) team. Your focus will be on ensuring...

  • Last Mile Delivery Operations

    2 days ago

    Bengaluru, Karnataka, India FuelBuddy Full time

    **Last Mile Operations - Executive/ Sr. Executive** **Responsibilities**: - Regularly evaluate delivery times, costs, and other metrics to maximize efficiency. - Track and report performance data and key performance indicators (KPIs) to upper management, and identify opportunities to improve delivery time and cost. Arrange maximum deliveries within TAT. -...

  • Business Intelligence Engineer, Amazon Last Mile

    2 weeks ago

    Bengaluru, India Amazon Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Come help Amazon create cutting-edge data and science-driven technologies for delivering packages to the doorstep of our customers! The Last Mile Routing & Planning...

  • Date Scientist II, Last Mile

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Amazon's Last Mile Team is looking for a passionate individual with strong machine learning and GenAI engineering skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world.Last Mile builds global solutions that enable Amazon to attract an elastic supply of drivers,...

  • Date Scientist II, Last Mile

    2 weeks ago

    Bengaluru, India Amazon Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Amazon's Last Mile Team is looking for a passionate individual with strong machine learning and GenAI engineering skills to join its Last Mile Science team in the...

  • Date Scientist II, Last Mile

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DESCRIPTIONAmazon's Last Mile Team is looking for a passionate individual with strong machine learning and GenAI engineering skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world.Last Mile builds global solutions that enable Amazon to attract an elastic supply of...

  • Manager-1 Transportation

    2 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    Basic Requirements: - Bachelor’s degree (engineering, science, math, technology) - 2+ years’ experience in Project/Program/Operations Management for Geocoding domain - Strong communication (verbal and written) and collaboration skills that enable you to earn trust at all levels - Business focused thinking, an ability to focus on key issues and a strong...