Quality Associate, Lmaq, Last Mile Analytics and Quality

5 days ago

Bengaluru Karnataka, India ADCI - Karnataka Full time

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Excellent Communication Skills

The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
**Roles and Responsibilities**: This includes, but is not limited to:

- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
- Investigate images/videos and provide recommended actions in accordance with SOPs.
- Identify patterns emerging from audits and contribute to process/program improvements.
- Provide timely responses to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to relevant owners/teams according to pre-determined processes.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics and leverage them to drive business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
- Be flexible to work on multiple programs as per business requirements.
- **Shifts**: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
**Weekly Off**: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
- Work from Office Role
- Experience with SQL
- Experience with Excel

  • Quality Associate, Lmaq, Last Mile Analytics and

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Bachelor's degree Job summary The Last Mile Analytics & Quality Team in Hyderabad is looking for Quality Specialists In Training who will act as manual audit support for the Image Audits use case within Last Mile. Your work will impact our customers directly! Success in this job requires you to constantly hit the ground running, ramp quickly, work on...

  • ▷ Immediate Start! Program Manager I, Last Mile Analytics

    4 weeks ago

    Bengaluru, India Amazon Full time

    Amazon’s Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...

  • Program Manager I, Last Mile Analytics

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...

  • Quality Associate, Lmaq

    3 days ago

    Bengaluru, India ADCI - Karnataka Full time

    Bachelors degree in Computer Science, Engineering or related field. - Good communication skills - both verbal and written - Demonstrated ability to work in a team - Proficiency in MS Office, Excel. Job summary The Last Mile Analytics & Quality Team in Hyderabad is looking for Quality Specialists In Training who will act as manual audit support for the Image...

  • ▷ (Immediate Start) Program Manager Ii, Last Mile Analytics & Quality

    4 weeks ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTION Amazon s Last Mile Analytics and Quality team is seeking an experienced program manager to lead program s related to improving last mile delivery planning systems and preventing delivery failures In this vertical we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational...

  • ▷ Urgent Search: Program Manager, Last Mile Analytics And Quality

    4 days ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTION Amazon a Fortune 500 company based in Seattle Washington is the global leader in e-commerce Since Jeff Bezos started Amazon in 1995 we have significantly expanded our product offerings international sites and worldwide network of fulfillment and customer service centers Today Amazon offers everything from books and electronics to tennis rackets...

  • Date Scientist Ii, Last Mile

    5 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    **DESCRIPTION**: Amazon’s Last Mile Team is looking for a passionate individual with strong machine learning and GenAI engineering skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world. Last Mile builds global solutions that enable Amazon to attract an elastic supply...

  • Business Intelligence Engineer

    3 weeks ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTIONCome help Amazon create cutting-edge data and science-driven technologies for delivering packages to the doorstep of our customers The Last Mile Routing Planning organization builds the software algorithms and tools that make the magic of home delivery happen our flow sort dispatch and routing intelligence systems are responsible for the...

  • Last Mile Delivery Operations

    7 days ago

    Bengaluru, Karnataka, India FuelBuddy Full time

    **Last Mile Operations - Executive/ Sr. Executive** **Responsibilities**: - Regularly evaluate delivery times, costs, and other metrics to maximize efficiency. - Track and report performance data and key performance indicators (KPIs) to upper management, and identify opportunities to improve delivery time and cost. Arrange maximum deliveries within TAT. -...

  • Last Mile Delivery Executive

    2 weeks ago

    Bengaluru, Karnataka, India Actio Full time

    Last Mile Delivery Executive manages the final phase of delivery, from a distribution center to the end customer. This involves coordinating deliveries, managing logistics, ensuring timely and efficient service, and potentially handling a team of delivery personnel. Pay: ₹20,000.42 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement -...