People Servicedesk Executive

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Tile**:People Service Desk Executive

**Further Information**:
**Pay Band: 4**

**Contract Type: Indefinite**

**Location: Noida**

**Closing Date (Time) - 7**th**March 23:59 IST Time/ 18:29 UK Time**

**Role Purpose**

An People Service Desk Executive will support with all HR admin (Service Desk, PAS, Tier2 MYHR support, HR Ops admin) work for countries that are not being supported by Managed Service Provider. They will also process approved MyHR/other HR technology access requests for TCS colleagues. Taking responsibility for delivering an exceptional end-to-end user experience with complete focus on quick and efficient completions of tasks/activities/queries assigned.

**Main accountabilities but not limited to the following**:
**Business Development Support/ Function Support**

**HR Service Desk and Admin Support for Out-of-Scope Countries: [Was already there]**
- Support in creating/amending various contracts/variation of contract such as Joining, Internal Job Postings, international mobility.
- Support in creating and issuing general reference and employment letters for employees.
- Support Country HR in completing HR admin task on MYHR across onboarding, Exit, Managing Organisation & Positions, Data Reporting, Absence Management, Employee Changes (Temporary transfer, Internal promotion, Cross-boarding etc.), Job information changes, Termination event amendment.
- Support in generating country specific reports on various HR metrices for countries not supported by Managed Service Provider
- Proactively identify and escalate regional/global requests/issues with managed service provider by creating a new ticket.
- Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
- Learn and support Pre-Appointment screening of staff in countries not supported by Managed Service Provider.

**Project Support**

**Tier 2 LMS Admin /Recruitment Admin/Employee Central support for SAP SuccessFactors: [ Already there]**

The primary responsibility is to manage and provide role-based permissions in in Employee Central, Learning and Development and recruitment module on MYHR.
- Validate every position change made by line managers according to position checklist & convert eligible positions from standard to Mass positions on request from managers/ HRBPs or HR Data Lead.
- Support HR operations team with complex requests related to MyHR system. - Update approved master data in MyHR e.g. add new cost centres to picklists, update organisation and job code picklists, etc.
- Support HRBPs implementing structure changes in MyHR.
- Support HR Operations team with complex requests related to MyHR EC.
- Review and test MyHR releases, CRs and process changes in EC.
- Escalate master data and process issues for resolution or action planning with Operations, Data and Continuous Improvement Leads as appropriate.
- Support process and systems training for new members of the HR team

**Qualifications: Graduation**

**Minimum/Essential**
- Significant years’ of experience in HR department
- Experience building and maintaining relationships with a range of internal and external stakeholders, including overcoming challenges and barriers.
- Confident and clear communicator, with experience of adapting your style and approach for maximum impactExperience of planning and organising, confidence in managing your own time effectively in a fast-paced environment and responding to unforeseen priorities - Customer understanding - Understands customer needs & applies user-centric principles.

**Desirable**
- Understanding of Success factors.
- Experience of working in Background screening
- Knowledge of customer service principles and practices
- Attention to detail to ensure right resolution of the query.
- Must be a highly motivated self-starter comfortable working in a fast-paced environment.Eager to learn and develop troubleshooting and customer service skills.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, b