Trainer, Retail Customer Care

7 days ago

Hyderabad Telangana, India Apple Full time

**Summary**

Posted: 5 Mar 2025

Weekly Hours**:40**

Role Number**:200593252**

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life. The Learning and Quality team is looking for a determined individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams understand that on day 1 of their Apple journey.

**Description**

In this role, you will work with the learning and quality team (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You are one of the first points of contact for new hires and responsible for facilitating all learning programs in Retail Customer Care. A Trainer ensures the success of training through analysis, reporting and feedback and will also need to maintain extensive knowledge within all lines of business, products and services. They will be also be responsible to design and implement learning programs. This role requires the utilization of learning management systems for registration, administration, delivery and evaluation of training also prepare training facilities, including rooms, equipment and supplies. A Trainer onboards our vendor, which includes facilitating train the trainer, supporting classroom observations, providing facilitation feedback and evaluating our partners. In preparation for classroom delivery, Trainers are to shadow the business, review contacts and attend calibrations to help deepen their expertise across all of RCC. Trainers will also collaborate with regional and worldwide learning team members in content development, content maintenance and developmental projects. In addition, they are also responsible for managing the logistics of the Discovery Center, including but not limited to content curation and worldwide collaboration. A trainer is also responsible for executing on-demand contact reviews and interaction evaluations in accordance to RCC ’s Quality Standards. They also help to identify knowledge gaps and help to build behaviour-based coaching plans based on qualitative and quantitative insights. They regularly participate in calibration activities and excel at being an expert and aligning the team to the most up-to-date Quality standards.

**Minimum Qualifications**
- Proficient in both Hindi and English
- Experience understanding contact centre key metrics and supporting from a training and quality perspective
- Excellent presentation and facilitation skills
- Ability to assess learning needs and identify performance gaps

**Preferred Qualifications**
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Experience defining curriculum strategies and learning plans
- Understanding of learning management systems, performance data analysis and reporting tools
- Experience designing and developing training content, courses or programs, and training evaluation
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials

  • Health Care Trainer

    5 days ago

    Kukatpally, Hyderabad, Telangana, India Punarjan Ayurveda Pvt Ltd Full time

    Responsible for conducting training programs for Customer Care Executives/Doctors Focusing on customer and patient service skills, process and product knowledge Deliver classroom and blended programs that add value to the learner sessions Conduct refresher sessions to improve/maintain the core skills of the represtatives Prepare and design training...

  • Retail Trainer

    7 days ago

    Hyderabad, Telangana, India Heron strategic consulting Full time

    Qualification:Hyderabad Experience: 2+ Years Location:Hyderabad **Responsibilities**: **Key Responsibilities**: **Training Program Development**: Collaborate with stakeholders to understand the specific needs and objectives of the training program. Contribute in designing and developing training materials, modules, and assessments. Ensure the training...

  • Customer Care Executive

    5 days ago

    Madhapur, Hyderabad, Telangana, India LOT Mobiles Pvt Ltd Full time

    Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD Job Title: Customer Care Executive Company: Lot Mobiles Pvt Ltd Location: Hyderabad Company Description Lot Mobiles Pvt Ltd is a personalized store with a vast multi-branded network of leading brands in telecom and retail industry. With over 130 outlets across Telangana & Andhra Pradesh,...

  • Beauty Trainer

    3 weeks ago

    Hyderabad, Telangana, India Purplle.com Full time

    About the Role As a senior regional trainer you will be aligned with our on ground retail sales Ops teams to monitor and deliver on common objectives through diligently following the training path that has been charted centrally and fully participate in managing the Learning and Development activities for our Beauty advisors and ASM SMs Content Development...

  • Retail Store Manager

    2 weeks ago

    Hyderabad, Telangana, India Reliance Retail Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company OverviewReliance Retail is India's largest and fastest growing retailer with a diverse omni-channel presence, integrating store concepts, digital, and new commerce platforms. Known for its outstanding value proposition, superior products, and unmatched shopping experience, Reliance Retail boasts a vast network of over 15,000 stores in 7,000+ cities....

  • English & Soft Skill Trainer

    1 week ago

    Uppal Kalan, Hyderabad, Telangana, India Udayan Care Full time

    **Job description** **Job description** **Soft Skills Trainer - UCIT Programme** **Organization: Udayan Care** **Location: Uppal (Hyderabad)** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with...

  • Voice & Quality Trainer

    2 weeks ago

    Hyderabad, Telangana, India Raman & Weil - - Disinfection Manufacturing Industry Full time

    **Position: Voice and Quality Trainer** **Location**: Kukatpally, Hyderabad **About Us**: We are a leading healthcare organization dedicated to providing holistic treatments through our network of clinics across India. With a commitment to excellence and a focus on patient care, we have established ourselves as a trusted name in the industry. We are...

  • English & Soft Skill Trainer

    1 week ago

    Secunderabad H.O, Hyderabad, Telangana, India Udayan Care Full time

    **Job description** **Soft Skills Trainer - UCIT Programme** **Organization: Udayan Care** **Location: Delhi HO and Govindpuri** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor...

  • Retail Trainer

    2 weeks ago

    hyderabad, India GIVA Full time

    We're Hiring: Training Associate / Sr. Associate – Retail Locations: HYD Department: Training & Development Reports To: Training Manager / L&D HeadAre you passionate about developing people and driving performance through impactful learning?Join our Training & Development team and help shape the growth journey of our retail staff Key Responsibilities:...

  • Customer Care Executive

    1 day ago

    Hyderabad, India IHSC International Hair & Skin Care Full time

    As a Customer Care Executive, you will address client inquiries, provide support throughout their hair restoration journey, and ensure exceptional customer satisfaction. **Responsibilities**: 1. Greet and welcome clients in a friendly and professional manner. 3. Provide detailed information about our hair transplant and beauty services, products, and...