Global Service Expert, Operations License, Data Center Services, Technology
1 week ago
**Experience and Skills**:
15+ years of experience in working with Infrastructure
10+ years of experience of ServiceNow and SAM Pro module
Experience with SW entitlement data creation, support activation of publisher packs and data updates in SAM Pro.
Experience in SAM data support and guidance.
Experience in support test case creation and testing in Proton
Experience in SAM Pro training and user guidance
Operations processes and technologies especially in the area of License management.
Experience in both on-prem and cloud deployment of storage solutions.
Experience in hybrid and multi-cloud environments.
Experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
Track record in delivering on time, quality and budget. Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.
**Competencies**
- IT Service Management Practices (ITIL Foundation Certification)
- IT Infrastructure Management
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
- Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
- Superior reasoning and decision-making skills. Documented experience working across IT Teams
- Customer and service first attitude
- Deep and proved knowledge and certification of ServiceNow and SAM Pro module
**Key Performance Indicators**:
- Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY
- Services are managed within SLA/OLA KPIs
- Learning Agility, Ability to evaluate and launch new services & capabilities
- Productivity gains and defect reduction through continuous improvement
- Process and compliance setup is applied and adhered
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