Sf - Service Cloud Developer/administrator

Req ID 346203 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a SF - Service Cloud Developer Administrator to join our team in Hyderabad Telangana IN-TG India IN Job Summary The Salesforce Senior Consultant will lead the administration optimization and governance of the Salesforce ecosystem across the organization This role involves managing a team of Salesforce administrators ensuring best practices in platform configuration and partnering with business and technical teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency Key Responsibilities 1 Leadership Strategy Lead and mentor a team of Salesforce administrators analysts and support specialists Define and implement Salesforce administration strategy aligned with business goals Collaborate with business leaders IT and developers to drive CRM adoption and success Establish governance and change management processes to ensure platform integrity and compliance 2 Salesforce Platform Management Oversee day-to-day Salesforce operations including user provisioning permissions profiles and security settings Manage system configuration Flows validation rules approval processes and automation Monitor system performance conduct audits and ensure data accuracy and cleanliness Evaluate and manage AppExchange solutions system integrations and third-party tools 3 Project Release Management Plan and coordinate Salesforce releases upgrades and enhancements Partner with cross-functional teams Sales Service Marketing IT to translate business needs into platform improvements Maintain documentation configuration logs and version control for all changes 4 Data Governance Reporting Ensure compliance with data protection regulations e g GDPR HIPAA CCPA Define data management policies including deduplication cleansing and backups Oversee creation and optimization of reports and dashboards to support business insights 5 User Support Training Serve as escalation point for Salesforce-related issues and incidents Develop user training programs onboarding materials and best-practice documentation Foster a culture of CRM excellence and continuous improvement across departments About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click