SF - Service Cloud Developer/Administrator

7 days ago

Hyderabad, India NTT Full time

JOB DESCRIPTION Req ID:     We are currently seeking a SF - Service Cloud Developer/Administrator to join our team in Hyderabad, Telangana (IN-TG), India (IN). "Job Summary The Salesforce Senior Consultant will lead the administration, optimization, and governance of the Salesforce ecosystem across the organization. This role involves managing a team of Salesforce administrators, ensuring best practices in platform configuration, and partnering with business and technical teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency. Key Responsibilities 1. Leadership & Strategy Lead and mentor a team of Salesforce administrators, analysts, and support specialists.Define and implement Salesforce administration strategy aligned with business goals.Collaborate with business leaders, IT, and developers to drive CRM adoption and success.Establish governance and change management processes to ensure platform integrity and compliance. 2. Salesforce Platform Management Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings.Manage system configuration: Flows, validation rules, approval processes, and automation.Monitor system performance, conduct audits, and ensure data accuracy and cleanliness.Evaluate and manage AppExchange solutions, system integrations, and third-party tools. 3. Project & Release Management Plan and coordinate Salesforce releases, upgrades, and enhancements.Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements.Maintain documentation, configuration logs, and version control for all changes. 4. Data Governance & Reporting Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA).Define data management policies including deduplication, cleansing, and backups.Oversee creation and optimization of reports and dashboards to support business insights. 5. User Support & Training Serve as escalation point for Salesforce-related issues and incidents.Develop user training programs, onboarding materials, and best-practice documentation.Foster a culture of CRM excellence and continuous improvement across departments." About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

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    3 days ago

    Hyderabad, India NTT Full time

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  • SF - Sales Cloud Developer/Administrator

    7 days ago

    Hyderabad, India NTT Full time

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  • SF - Sales Cloud Developer/Administrator

    7 days ago

    Hyderabad, India NTT Full time

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    6 days ago

    Hyderabad, India NTT Data Full time

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    4 days ago

    Hyderabad, Telangana, India NTT DATA Full time

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    2 weeks ago

    hyderabad, India NTT DATA North America Full time

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    2 weeks ago

    Hyderabad, Telangana, India NTT DATA North America Full time ₹ 12,00,000 - ₹ 24,00,000 per year

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    2 weeks ago

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    2 weeks ago

    Hyderabad, India NTT Data Full time

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    Hyderabad, India Virtusa Full time

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