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Customer Care Executive

2 weeks ago

Salt Lake Kolkata West Bengal, India BDV Private Limited Full time

As a Customer Care Executive, you will be the frontline representative of our company, interacting with customers to address inquiries, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, empathy, and a commitment to delivering top-notch customer service.

**Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- **Issue Resolution**:

- Investigate and resolve customer issues and complaints in a timely and efficient manner.
- Escalate complex issues to the appropriate departments for resolution.
- **Customer Education**:

- Educate customers on product features, usage, and best practices.
- Provide guidance and troubleshooting assistance to help customers make the most of our products/services.
- **Record Keeping**:

- Maintain detailed and accurate records of customer interactions, comments, and complaints.

**Salary**: ₹17,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Work Location: In person