Network Administrator

2 weeks ago

Bengaluru, India Sureworks Infotech Pvt Ltd Full time

**Designation: Network Administrator**

**Location: Bangalore**

**Experience: 2 - 4 Years**

**Qualification: Any Degree/Diploma/Masters**

**Roles & Responsibility**:

- Monitor infrastructure remotely.
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Leverage knowledge articles to investigate and resolve second line support calls assigned
- Provide remote support to clients.
- Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime
- Use ITSM post mortem template to update post mortem notes after ticket resolution
- Follow the three-strike rule to monitor resolved tickets
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement
- Perform the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches
- Develop detail work instructions to follow and complete requests, process events and resolve incidents
- Review the recurring or high impact incidents and manage them through problem management process
- Submit change implementation plan with risk assessments and roll-back actions
- Technical support with defined SLAs. Monitoring and administrating network (Switches, Firewall, Routers, Wireless equipment) and server.
- Support for troubleshooting of server hardware and Operating system related issues.
- Responsible for testing and upgrading patches on regular basis.
- Daily/ weekly/ monthly network and server health Infra related MIS reports.
- Monitoring & Management of Backup Application.
- Implementing and administrating network devices, setting and maintaining policies and rights/ security within the environment.
- Good Knowledge about Print Server and File Server. Backup types, configuration and Management.
- Good Knowledge about Storage management (NAS & SAN).

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Flexible shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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