Associate Payment Operations

3 days ago

Mumbai Maharashtra, India Apertum Online Pvt Ltd Full time

**Company Description**
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai and Delhi, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products that offer entertainment to millions of users globally and elevate their experience to new heights.
- Monitor payment processing channels and resolve payment processing issues.
- Monitor payment processing channels and ensure efficient and timely detection of issues and transaction approval-rate downgrades in payment.
- Execute defined SOPs for any issue or downtimes detected and participate in issue resolution by escalating to and collaborating with support teams of payment service providers.
- Communicate efficiently with external service providers and collaborate on issue resolution and other projects to enhance efficiency in payment processing.
- Perform daily operations tasks.
- Execute daily payment-related operations tasks as guided by SOPs.
- Customer support on payment-related support tickets
- Provide customer and business support by efficiently resolving payment-related support tickets within defined SLAs.
- Promote customer care while communicating with customers and adhere to customer-oriented resolution processes.
- Payment process improvements
- Perform in-depth analysis on payment trends, payment performance for specific channels and/or users and present details to internal stakeholders (Operations, Product, Technology, Finance team) and collaborate to achieve timely resolution of payment issues or other specific tasks relative to business enhancements or payment processing enhancements.
- Execute the transactions settlement processes to ensure consistency to status of payment transactions.
- Fluent in written and spoken English.
- 1+ years of general experience in E- Commerce, payments, banking or a related online company
- Operations support experience in gaming and with an interest in sports would be a plus
- Excellent data manipulation, analysis and representation using Excel/ Google spreadsheet skills.
- Should be flexible to work in night shifts and weekends on a rotation basis.
- Is a team player and promotes team cohesiveness.
- A learning and growth mindset and wants to acquire more knowledge.

**Additional Information**
- Annual performance Bonus
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health Insurance
- Team Outings
- Our business is globally established and successful, offering stability and security to our Team Members

**Interview Process**

30 min Aptitude Test
Remote video technical Round 1 interview for 30 mins
Remote video technical Round 2 interview for 30 mins
Pre-offer call with Talent Acquisition Team

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